Patients & Visitors


Our priority is quality care and patient safety. Patients have an important role to play in their care. We encourage them to be involved as much as possible while staying with us at Hôpital Notre-Dame Hospital.

Your Stay

The information on this site has been prepared to help you become acquainted with the hospital and the people who are here to serve you during your stay. Nurses will be happy to answer any questions you might have.

The nursing staff has been retained to care, treat and inform you. Everything they do, checking your pulse, testing your blood or even holding back your breakfast demonstrates one thing only: that they care.

For more information on your stay, consult the following document Information Pamphlet for Patients.


Admissions are done at Central Reception located at the main entrance. Opening hours are from 7:30 a.m. to 3:30 p.m., Monday to Friday. After 3:30 p.m., the Emergency Department is responsible for admissions. When going to the Central Reception and Emergency, you will be requested to answer general questions, provide your Health Card and insurance coverage if available.

The usual hospital coverage is the standard ward consisting of four patient beds; however, if you have additional coverage or wish to pay the difference, a semi-private room consisting of two patient beds or a private room may be available.

Acute Care

The Acute Care Department is located on the top floor of the hospital (3rd floor). Most patients on this unit are admitted from the Emergency Department and the Operating Room, while others are transferred from another hospital. Patients are admitted to the Acute Care Floor for treatment and/or monitoring of a medical condition and can expect a short stay.

Leaving the Nursing Unit

It is advisable that you do not leave the nursing unit for any reason unless you are going for tests. If you have an intravenous pump and you go outside in extreme temperatures (cold or hot), the functioning of the pump may be affected.

You will be asked on admission to sign a release form which releases the hospital from liability should you leave the nursing unit or hospital without authorization.


The hospice room is a welcoming space to patients and their families. During the difficult time of palliating a loved one, family members now have a quiet, comfortable home like setting. We work in partnership with other agencies to ensure our patients receive quality end of life care that is dignified, comfortable and satisfactory to both the patient and the family members.

Money, Valuables and Personal Belongings

The hospital cannot assume the responsibility of money and valuables that you may wish to keep in your possession. Therefore, we ask you to leave them at home. However, if this is not possible, we suggest that you advise the nurse in charge of your care who will contact the Business Office. Your money and valuables will be kept in a sealed envelope which will be locked away. You will keep the stub of the envelope which you need to present to the Business Office clerk to redeem your valuables.

The hospital will not be held responsible for any loss of items, damages or theft incurred. You are asked to check your locker or room before leaving the hospital to ensure nothing has been left behind.

  • Pyjamas
  • Nightgown
  • Dressing gown
  • Slippers
  • Underwear
  • Comb
  • Toothbrush
  • Hair brush
  • Toothpaste
  • Shampoo
  • Kleenex
  • Razor


Be Involved

  1. Be involved in your health care. Speak up if you have questions or concerns about your care.
  2. Tell a member of your health care team about your past illnesses and your current health condition.
  3. Bring all of your medications and your Health Card with you when you go to the hospital or to a medical appointment.
  4. Do not take your own medication while in the hospital unless specifically instructed to do so by your nurse.
  5. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food.
  6. Make sure you know what to do when you go home from the hospital or from your medical appointment.

& Internet

A colour television set is installed in the lounge of the Acute Care floor. The hospital also offers a TV rental service. If you wish to rent a television set, advise the nurse who will unlock it. If you happen to share a room with other patients, we request that you use earphones so that others may not be disturbed by the reception. When sharing a room, we ask that the television be shut at 10:00 p.m.

No personal TV sets are allowed on the premises except for the Long-Term Care Department. Battery operated radios with earphones are permitted.

Short-Term Rentals

Daily rental fee for television $6.00 (HST included)
Earphones purchase (optional) $3.00
Headphones (Koss KPH7w) $9.50
Patients must provide a credit card number and sign the Patient’s acceptance of fee statement for television and earphones sheet to have access to the television service.

Long-Term Rentals

For patients hospitalized for consecutive long periods of time, the following TV rental fees will apply:

Between 0 to 3 months $120.00 maximum per month
From 4 to 6 months $60.00 maximum per month
From 7 to 9 months $30.00 maximum per month
More than 9 months Free for remainder of hospitalization

Free public Wi-Fi is available to all patients.

Telephones are provided in each room for the convenience of patients. There is also a public telephone available to visitors near the emergency department, on the main floor.

All electrical appliances must be verified and approved by the Maintenance Department of the hospital prior to utilization. Please ask your nurse to facilitate this process.


Business Office

Wish to pay for your fees at the hospital? The Business Office will welcome you between 8:30 a.m. to 4:00 p.m .(closed during lunch) on Monday to Friday.