The Code of Conduct and Ethics (Code) sets forth the standards of conduct through which we will achieve the mission and vision of HNDH.

HNDH’s Compliance and Ethics Program promotes adherence to these standards, as well as to applicable laws and regulations and HNDH’s policies and procedures. The Code supports a values-centric culture; sets expectations for individual accountability, transparency, integrity, and service excellence; and mandates a high standard for achieving clinical quality and patient safety.

Each individual must adhere to the standards of the Code and the requirements of the Compliance and Ethics Program in order to foster an environment of collaboration and accomplishment, to promote quality of care, and to preserve public trust and confidence in HNDH. It is essential that any person in a supervisory, management or executive position (Leader) diligently follow and promote the provisions of the Code and the Compliance and Ethics Program and maintain a work environment whereby individuals can comfortably ask questions or raise concerns.

Quality Care & Patient Rights

Standard of Conduct: We are committed to providing high-quality health care and services to our patients, their families, visitors, and the community. All patients have the right to safe care, quality services, transparency, and privacy as outlined in our Patient’s Rights and Responsibilities and Patient Declaration of Values.

For more information, please consult the Code of Conduct & Ethics manual.

Patients’ Rights & Responsibilities

Hôpital Notre-Dame Hospital (Hearst) is committed to providing quality patient care. In order to fulfill this commitment, the hospital has identified their rights and responsibilities.

Patients’ Right

Every patient has the right:

• to be treated in their preferred official language with respect and consideration, and be valued as a unique individual by care providers who are sensitive to their culture and spiritual beliefs, who are trustworthy, truthful and transparent in their services provided, free from abuse, exploitation, and discrimination;
• to the privacy and confidentiality of their health information;
• to receive important information and education about their condition, diagnosis, treatment, and prognosis, in a manner that they can understand;
• to care and treatment which are sensitive to their culture and spiritual beliefs, provided in their preferred official language, to healthcare providers who are committed to patient advocacy and empowerment, and assuring that their rights and entitlements are protected.
• to make decisions about their care plan as an equal partner in all aspects of care planning and treatment, before and at any time during the course of treatment;
• to a clean, comfortable, safe and secure environment;
• to be informed of any expenses that come from their hospitalization;
• to expect that members of their health care team will communicate with one another in order to ensure coordination of care;
• to express their concerns and to receive an answer to their questions;
• to know who their care providers are, and which doctor is in charge of their treatment;
• to refuse treatment according to the law, and to be informed of the health risks and benefits of this decision; or to refuse to have certain people involved in this service, to live at risk and to have a support person or advocate involved in their service.
• to be acknowledged and listened to if concerns about the quality of services are raised; and to be allowed to appeal a care plan decision or file a complaint.

Patients’ Responsibilities

These rights carry certain responsibilities. Patients and their spokespersons must therefore respect the following obligations:

• Provide accurate and complete information about their health to their hospital team members, to help them care for themselves;
• Participate cooperatively in the mutually agreed upon care plan, to the best of their ability;
• Assist in giving care by naming one spokesperson, with whom the team can communicate, in case they become incapable of doing so;
• Inform the hospital team if their condition changes, or if they have concerns during treatment;
• Accept responsibility for the consequences of refusing treatment or medical advice;
• Be courteous and respectful of other patients, visitors, and all members of their hospital team;
• Recognize that the needs of other patients may sometimes be more urgent than their own;
• Recognize that care providers do not need to provide any treatment that they consider being medically or ethically inappropriate;
• Respect hospital property and follow hospital regulations and policies;
• Report safety risks to a member of their hospital team;
• Make arrangements for discharge, when the physician determines that discharge is appropriate, or accept an alternate level of care as appropriate;
• Be responsible for all expenses not covered by OHIP or private insurance, during their hospitalization.

Here at the Hôpital Notre-Dame Hospital (Hearst), we know how support from friends and family is important for a patient centered-care during a health crisis. That’s why we offer this new message service to our patients at no extra cost.

How to use our service: Simply complete the form below. All we require is the patient’s name, and room number (if known). As well as your full name so the recipient knows who it came from.

Your message will be printed and delivered to the patient the following business day in a sealed envelope. If the patient is no longer in the hospital, we will not be able to deliver your message and it will be discarded without notification to you. Please note that patients are unable to reply to your message.

Important privacy information:

• Do not include anything in the message that contains sensitive information.
• We are unable to confirm the delivery due to patient confidentiality.
• If the patient is discharge, your message will be disposed securely without notification to you.
• We cannot list patients and their room number. Please know this information prior to sending your message.

Enter Your Message Here