Contact Us

Your questions and concerns are important to us. Please give us a call, send us an email, submit a feedback form, or visit us in person. A hospital team member will be more than happy to assist, by answering questions or dealing with concerns you may have.

Contact Information

Comments & Feedback

Connect With Us

Share Your Experience

Contact
Information

Please reach out through one of the following methods. A hospital team member will be happy to help answer any questions you may have.

1405 Edward Street | Hearst, ON P0L 1N0

705-362-4291

info@ndh.on.ca

705-372-2923

Comments
& Feedback

Hôpital Notre-Dame Hospital is dedicated to bettering our services. Please provide any helpful guidance on how we could improve your health care experience.

Simply use the form on the right to submit your comments and feedback, which will be delivered to a dedicated team member.

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Connect
With Us

Stay connected with Notre-Dame Hospital by liking and following our social platform. We look forward to keeping you up-to-date with all hospital activities.

Join the Social

Conversation

Our Social Stream

Share Your
Experience

Our hospital is committed to always improving how we care for our patients. We want to know about your experience while you were here and how well we served you. This helps us see things we’ve missed, to improve the quality of care and our communications – doing things better for patients like you.

Your answers will be confidential and will be combined with the answers of other patients in the reports. Your identity will remain anonymous.

Take the Outpatient Services Survey

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Outpatient services

Gender

Male

Female

Other

Age group

Less than 20

20-64

65+

Select the service for which you are completing this questionnaire

Emergency

Physiotherapy

Respiratory/ECG

Diabetes centre

Mattice clinic

Laboratory

OBSP

Rainbow care centre

Day care curgery

Clinical nutrition

Pre-admission clinic

X-ray

Ultrasound

Telehealth

Clinic with specialist

Please specify which specialist

-

How was your waiting time

To be registered?
In minutes

0 Minutes

To see a nurse, doctor, or specialist?
In minutes

0 Minutes

To see a nurse, doctor, or specialist?
In minutes

0 Minutes

For testing or treatment?
In minutes

0 Minutes

When did you visit this service?

Weekday

Weekend

What time of day?

Morning

Afternoon

Evening

Night

Was the waiting time acceptable to you?

Yes

-

Patient satisfaction

Please rate the following services. Simply leave the rating blank if it does not pertain to you.

Staff introducing themselves

Politeness & approachability of staff for requests or questions

Information provided on information sheets

Cleanliness of treatment and waiting rooms

Noise level

Parking

Respect for you and your privacy

Comfort of the waiting area

Explanation of your tests and treatments by the staff

Explanation of your tests and treatments by the physician

Your involvement in your treatment planning & follow-up care

Adequacy of direction signs to guide you inside the building

Adequacy of direction signs to guide you outside the building

Your questions were answered at your satisfaction by the staff or physician

-

Patient safety

Were you asked to get involved in your health care and speak if you had any questions or concerns about your care?

Yes

n/a

Did you receive services in the language of your choice?

Yes

n/a

Please specify which language(s)

Would you recommend this Emergency Department to your family and friends?

Yes

If no, for what reason?

-

Additional information

Do you wish to be contacted regarding your comments?

Yes

Preferred method of contact

Phone

Comments
We welcome any additional feedback you have in regards to our ambulatory care.

Take the Patient Satisfaction Survey

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Your opinion matters

Please complete every section of this form by ticking the appropriate box alongside each question. Please ignore the sections or questions that are not applicable. No personal information will be released to any other party.

Gender

Male

Female

Other

Age group

Under 18

19-34

35-54

55-74

75+

Date of admission

Room number

I was cared for promptly

Always

Sometimes

Never

Staff was courteous

Always

Sometimes

Never

I received satisfactory answers to my questions

Always

Sometimes

Never

I participated in decision making about my care

Always

Sometimes

Never

My confidentiality was respected

Always

Sometimes

Never

My dignity was maintained

Always

Sometimes

Never

Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

Always

Sometimes

Never

The unit where I received care was clean

Always

Sometimes

Never

-

Food service

The taste/flavor of your food was

Good

Satisfactory

Needs improvement

The temperature of your food was

Good

Satisfactory

Needs improvement

-

General

Overall, I feel my care at the Notre-Dame Hospital was

Excellent

Fair

Poor

What can we do to improve our quality of service?

Did you receive services in the language of your choice?

Yes

n/a

Please specify which language(s)

Would you recommend this hospital to your family and friends?

Yes, definitely

Yes, probably

-

Additional information

Do you wish to be contacted regarding your comments?

Yes

Preferred method of contact

Phone

Comments and suggestions
We welcome any additional feedback you have in regards to our hospital services.